Manager/Lead Generation/ Sales
I’m a B2B and B2C sales expert with almost 5 years of experience helping companies to identify customer’s needs and offer solutions to maximize their experience with your products. In charge of developing and managing sales opportunities with existent and potential customers and efficiently increase their revenue. Exceeded sales targets on upselling Gsuite editions and products, also web hosting services and generating new customers for G Suite products. Installation of windows, antivirus, office products apart of support in hardware assistance for Dell Customers.
As a Technical Support expert, I provided support for over 5 years to G Suite products, this position requires to engage both technical and customer service skills to diagnose and troubleshoot the most complex technical problems. Experience delivering technical solutions through one-to-one communication over email and phone. Became expert on Google’s Admin Console infrastructure, Security, Billing, Collaboration and Migration Tools as well as Email infrastructure.
I helped build the Upsell team for Google which was able to generate more than $3 million in revenue in the last 5 years, I was the Manager of the team and was able to analyze, organize and create different projects to improve sales opportunities and overall sales numbers.
As a Virtual Assistant, I prioritize and manage diverse tasks, such as managing emails & telephone calls, scheduling & booking appointments, document formatting, manage and update social media accounts, transcribing documents, audio and/or videos.
Advanced knowledge in CRM software to manage pipelines, Web hosting services/products, analytic tools to review website traffic, cPanel, WHM and DNS configuration, strong understanding of web and mail-related standards, such as HTTP, HTML, XML, cookie-based SSO, and SMTP.
Strong computer proficiency in Office 365. Great interpersonal and communication skills, multitasking abilities, able to work under pressure and self-motivated. I offer all of my clients an excellent service and true passion in my fields of expertise. High knowledge in Google Ads, Google Analytics and general google products. Experience in handling Windows and linux operating systems.