I worked in the BPO industry for more than 12 years. Started as a CSR/TSR, to a Subject Matter Expert. Then Team Leader to becoming a Sr. Team Leader/Deputy Manager.
I assisted with development and implementation of quality controls, productivity standards and compliance guidelines. Developed production tracking and quality systems and other operational reports. Monitored and adjusted production processes or equipment for quality and productivity. Supported financial analysis and support in securing and executing external financing for projects.
• Operations Management
• Performance Management
• Project Management
• Training and Development
• Reports generation and data analysis
• Dashboard Creation and Implementation
• Risk Management
• Business Process Improvement
• Data Forecasting and Projections
• Microsoft Office (excel, ppt, word)