Carmina Sarah W.
Operations Manager/Executive Assistant
Helpful and versatile customer service professional with 8 years of experience providing support to customers, clients and stakeholders from different countries and cultures. Self-motivated in exceeding customer service goals in compliance with company rules and regulations. Excellent communication skills combined with a profound ability to resolve problems as they arise in high volume fast-paced environments.
– Promoted to Soft Skills Trainer by end of Year 1
– Consistent Customer Satisfaction (CSAT) Topnotcher
– Top Seller Award for Service Add-on Upsells
– Track record of high Quality Assurance (QA) audit on customer service calls and technical support performance